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Shipping & Returns Policy

Elite PC and Sim LLC is committed to clear, fair, and transparent shipping and return practices. This policy explains how equipment, parts, and materials are handled for shipping, returns, and service-related work.

 

Shipping Policy

Service-Related Shipping
Shipping may be required for:

  • Customer-owned equipment sent to us for repair or service

  • Replacement parts or components

  • Completed equipment being returned to the customer

Shipping methods, carriers, and costs will be communicated prior to shipment unless otherwise stated in a service agreement.

Shipping Costs

  • Shipping costs are the responsibility of the customer unless explicitly included in a written agreement, warranty service, or proposal

  • Expedited shipping options may be available upon request at additional cost

Elite PC and Sim LLC is not responsible for shipping delays caused by carriers, weather conditions, or events beyond our control.

Risk of Loss
Once equipment is shipped or returned to the carrier, risk of loss transfers to the shipping provider. Customers are encouraged to request tracking and insurance when shipping valuable equipment.

 

Returns Policy

Parts and Hardware
Returns for parts or hardware may be accepted under the following conditions:

  • Items must be unused and in original packaging

  • Return requests must be made within 14 days of delivery

  • Some items may be subject to manufacturer return policies or restocking fees

Custom-ordered parts, specialty equipment, and software licenses are non-returnable unless defective.

Service Work
Labor, installation services, diagnostics, and on-site services are non-refundable once performed.

 

Repairs and Warranty Returns

If a part installed by Elite PC and Sim LLC is found to be defective:

  • We will assist with manufacturer warranty claims when applicable

  • Replacement or repair will be handled according to manufacturer terms

  • Shipping costs related to warranty claims may vary depending on coverage

Elite PC and Sim LLC does not guarantee manufacturer warranty outcomes.

 

Educational & Institutional Customers

For schools, districts, and training facilities:

  • Shipping and return terms may be governed by purchase orders or service agreements

  • Special handling, documentation, or scheduling requirements will be accommodated when possible

 

How to Request a Return

To request a return or shipping assistance, please contact us before sending any items:

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Elite PC and Sim LLC
Joshua@elitepcandsim.com

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Unauthorized returns may be refused.

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